Level 2 IT Support Specialist (Client-Facing)

Level 2 IT Support Specialist (Client-Facing) Solvo Global

About the Role Solvo Global is looking for a Level 2 IT Support Specialist with strong client-facing skills to provide advanced technical support in modern, fast-paced environments. This position blends technical expertise with daily interaction with end users, primarily within startup and remote work environments. The ideal candidate will not only resolve complex technical issues but also ensure a clear, empathetic, and high-quality support experience. This is not just a technical role — it’s a key position impacting overall client experience.

Responsibilities Technical Support (Tier 2)

Provide advanced technical support for escalated issues (Tier 2) Troubleshoot and resolve issues related to:

macOS (Apple environments) Networking (VPNs, connectivity) Google Workspace and Microsoft 365 SaaS platforms

Docume...