Job Description
Work Setup: Fully Remote
Work Schedule: Monday – Friday, Pacific Standard Time
Salary: $1,800 - $2,000
Role Overview
This is a Help Desk and Technical Support role with a strong emphasis on client communication. The person in this role handles the majority of day-to-day support interactions with startup teams; they're the voice clients hear most often. Technical chops matter, but so does the ability to make a stressed-out employee feel taken care of.
If you are the type who can resolve a Google Workspace sync issue, walk a remote employee through a fix over Zoom, and close the ticket with documentation that a colleague could follow, all while keeping the client feeling supported, not talked down to - YOU belong here.
This Role IS:
- The face of our company to technologically sophisticated, security-conscious clients — you own relationships, no...