Job Description
The Role
Experience in .Net API.
Troubleshoot and identify root causes using Elastic Kibana and other diagnostic tools.
Knowledge of ServiceNow-Incident Management.
Proficiency in troubleshooting tools and techniques to identify and resolve problems quickly.
Handle escalated technical issues that cannot be resolved by Level 1 support.
Collaborate with cross-functional technical teams to resolve complex incidents.
Excellent communication abilities, particularly when translating complex technical issues into clear, understandable language for non-technical stakeholders.
Lead in identifying recurring technical issues and recommend long-term solutions to prevent future incidents.
Maintain detailed documentation of all technical issues, steps taken, and resolutions for future reference and knowledge sharing.
Monitor system performance and provide solutions to ...