💼 Full-Time Position

Level 2 Team Leader

🏢
Thales
📍 singapore, singapore, Singapore
📍
Location
singapore, Singapore
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

KEY ACTIVITIES AND RESPONSIBILITIES As a Level 2 Team Lead, you are accountable for: Operational Support
  • Lead and coordinate level 2 support operations for mission‑critical applications and infrastructure
  • Provide troubleshooting and diagnostics for incidents escalated from level 1
  • Ensure adherence to SLA, system availability
Incident & Problem Management
  • Act as incident manager for P1/P2 issues
  • Coordinate resolution and communications
  • Perform root cause analysis and recommend permanent fixes
  • Escalate unresolved issues that required software coding to Level 3 or engineering teams
Change Management
  • Perform operational impact assessment
  • Part of the CAB to review and approve change
  • Pre‑Change Preparation such as review Change Request and Release Plan
  • Supervise post‑change producti...