Job Description
Offices in Sunninghill
Office Hours 07h30 to 17h00
Transport is vital as the person may be required to go to our client’s sites.
South Africa-based (Johannesburg preferred, close proximity to Sunninghill) with eligibility to work in ZA.
Required Skill Set (Advanced Level)
A Tier 3 IT Engineer is responsible for handling the most complex technical issues, performing deep troubleshooting, and providing advanced support for infrastructure, networks, and applications. They often collaborate with developers, system architects, and vendors to resolve critical incidents. Their Key Performance Indicators (KPIs) should focus on advanced troubleshooting, problem resolution, and strategic contributions.
KPIs for a Tier 3 IT Engineer
1. Advanced Troubleshooting & Problem Resolution
- Mean Time to Resolve (MTTR) – The average time taken to resolve high‑complexity incidents.
- Escalation Rate t...