Job Description
We are a fast-paced, customer-focused insurance agency dedicated to delivering exceptional service and personalized coverage to every client. Were looking for a friendly and detail-oriented Customer Service Representative (CSR) to join our team and help support our growing client base.
Benefits
Hourly Base Salary + Bonus Opportunities
Mon-Fri Schedule
Career Growth Opportunities
Paid Time Off (PTO)
Responsibilities
Provide excellent customer service by phone, email, and in person.
Process policy changes, endorsements, renewals, and cancellations.
Answer billing questions and assist clients with payments or account access.
Support agents by preparing quotes, gathering documents, and maintaining client files.
Communicate with insurance carriers to resolve issues or confirm policy details.
Follow up on outstanding requests and ensure timely completion of tasks.
Maintain accurate records...