Job Description
Overview
An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.
Responsibilities
- Manage/handle a department of 50 to 60 people.
- Smart execution of department operations within given resources. Their leave and shift management.
- Enablement of resources for efficient executions as per their roles and responsibilities.
- Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
- Conducting progress and development meetings with staff.
- Strong follow up for on-going projects and its completion on time.
- Developing a performance driven team who can achieve their assign targets.
- Creating a professional work environment where individuals are treated equally and fairly.
- Implementation of company policies & procedures.
- Time to time reviews of KPI’s, performance analysis and workable areas.