Job Description
<p><b>Job Description:</b></p> <div> </div> <ul> <li> <p>Providing production support including incident management, first and second line support for user queries, management of shared mailbox and handling related communications with stakeholders.</p> </li> <li> <p>Providing continuous support for existing content and automation running in the live environment, ensuring fast and quality driven bug fixes.</p> </li> <li> <p>Managing daily operations of the infrastructure supporting the global CSAT solutions, including application and database servers, virtual machines, Kubernetes workloads and cloud-based resources.</p> </li> <li> <p>Maintaining and monitoring the logging and monitoring services needed to ensure the smooth operation of the CSAT services.</p> </li> <li> <p>Maintaining proper security posture of the infrastructure in us...