Job Description
LM185: Premier Customer Care Representative SeniorFull time Parque Logistico San Martin Obispo Park II Calle Barranca Honda final s/n, Lote 2 Zona San Martin Obispo, autopista Chamapa Lecheria ***** Cuautitlán, MEX MexicoJob OverviewInvolves providing specialized, enhanced, pro‐active service to top accounts.
Analyze and resolve ongoing service problems for top accounts.ResponsibilitiesServe as direct contact for top accounts and provide priority assistance for their requests.Respond to customer requests in a timely and efficient manner.Demonstrate independent decision‐making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.Communicate corporate guidelines to customers in response to their service concerns.Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.Prepare internal and external reports as needed.Provide immediate notification to top accounts when thei...