Job Description
Responsibilities
:- Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting. Monitoring and resolving MCP email messages. Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc.
- Provide excellent Customer Service to assigned account(s)
- Call Center and shared email box responsibility
- Provide visibility to management and the customer by tracking shipments, process over-sight, auditing, load exception investigation, researching and troubleshooting operational issues or functions.
- Recover customer loads
- Complete daily logs and trackers. Provide detailed instruction for various customers and associates from other shifts by phone and e-mail.
- Other projects and tasks as assigned by supervisor