Job Description
Job Description
MAIN DUTIES AND RESPONSIBILITIES:
- Be well groomed to the standards laid down.
- To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations.
- To promote a helpful and professional image to the guests and give full cooperation if requiring assistance with the prompt, caring and helpful attitude.
- To anticipate the needs of the guests whenever possible, to enhance quality service and in turn enhance customer satisfaction.
- Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests
- Ensures that all guests are greeted upon the arrival & departure of the hotel
- Offer consistently professional, friendly, warm and engaging service
- Coordinate and manage communication between guests and staff
- Be available for ...