Job Description
The Local Client Manager (LCM) is responsible for managing and growing existing customer relationships within the Technology & Industrial vertical. This role focuses on delivering exceptional customer experiences, driving wallet share expansion, and supporting the growth of non-ocean logistics offerings such as Contract Logistics, Ground Freight (FTL & LTL), and Supply Chain Services. The LCM acts as the primary point of contact for assigned accounts, ensuring commercial success and customer satisfaction.
Key Responsibilities – Account Management & Growth
- Manage a portfolio of existing customers within the Technology & Industrial vertical.
- Develop account plans to increase share of wallet across ocean and logistics & services (L&S).
- Identify upsell and cross-sell opportunities in Contract Logistics, Ground Freight, and Supply Chain Services.
- Ensure timely renewal of contracts and maintain competitive pricing strategies. ...