Job Description
This is a PART-TIME job (10 am - 2 pm).
The Local IT person will provide on-site technical support for our Guadalajara office (CDMX support if needed). This role serves as the local hands-on extension of our external IT provider based in New York, executing tasks that require physical presence and providing first-line support to end users.
REQUIREMENTS 3+ Hands-on experience with Windows and mac OS workstation troubleshooting. Solid knowledge of networking fundamentals TCP/IP, DNS, DHCP, VLANs, router/switch configuration, Wi-Fi management, cabling. Experience managing printers, peripherals, and basic server/NAS hardware. Ticketing systems (Jira Service Management, Freshdesk, Zendesk, or similar). Basic knowledge of Active Directory / Google Workspace user management. Familiarity with remote support tools (Team Viewer, Any Desk, RDP). English full professional proficiency.
KEY RESPONSIBILITIES Provide first-line technical support to local employees (hardware, software, connect...
The Local IT person will provide on-site technical support for our Guadalajara office (CDMX support if needed). This role serves as the local hands-on extension of our external IT provider based in New York, executing tasks that require physical presence and providing first-line support to end users.
REQUIREMENTS 3+ Hands-on experience with Windows and mac OS workstation troubleshooting. Solid knowledge of networking fundamentals TCP/IP, DNS, DHCP, VLANs, router/switch configuration, Wi-Fi management, cabling. Experience managing printers, peripherals, and basic server/NAS hardware. Ticketing systems (Jira Service Management, Freshdesk, Zendesk, or similar). Basic knowledge of Active Directory / Google Workspace user management. Familiarity with remote support tools (Team Viewer, Any Desk, RDP). English full professional proficiency.
KEY RESPONSIBILITIES Provide first-line technical support to local employees (hardware, software, connect...