Job Description
This role will be reporting into the Area Manager and is known for the day to day running of the flagship location to achieve profitability by providing outstanding customer service, whilst maximising revenue and controlling costs. This role has an impact on profitability through great customer service and employee retention in the flagship location.
What You’ll Do:
Customer Service
- Provide world class customer service, creating a friendly, welcoming customer experience.
- Addresses process failings to make future improvements.
Fleet & Resource Planning
- Responsible for working with fleet to manage volumes and is accountable for labour resources in-lined with demand.
- Recruits and trains team members and works closely with other departments within the organisation to develop the location’s people through training and coaching.
Team Management
- Daily management of the t...