Job Description
Umzimkulu, South Africa | Posted on 06/04/2026
Key Responsibilities
- Overall day-to-day management of the lodge and spa operations
- Delivering a consistently high standard of guest service and personalised experiences
- Financial management including budgeting, cost control, stock management, and reporting
- Staff recruitment, training, scheduling, performance management, and team development
- Upholding brand standards, lodge policies, and health & safety compliance
- Liaising with head office and external suppliers
- Ensuring seamless coordination between all departments
- Guest relations, hosting, and handling of special requests and feedback
- Front office, reservations, and revenue optimisation
- Oversight of food and beverage service in collaboration with the kitchen team
- Marketing support, guest communication, and reputation management
- Event coordination and ...