Job Description
Primary Responsibilities:
1. Direct oversight of logistics operations and strategic responsibilities across the Philippines and Indonesia.
2. Provides cross-functional support for MSB Logistics operations.
3. Resolving Customer Issues:
a) Investigating and resolving customer complaints through Zendesk case assigned.
b) Identifying the root cause of problems and finding appropriate solutions.
c) Guide vendor or operation to take remedy/rectification action to address the complaint,
4. Shipment Return and Customer Refund or Replacement
a) Timely processing of online returns and CV to customer.
b) Timely processing of replacement order to customer.
c) Timely returns of physical good from service provider.
d) Inspection and disposition of return orders.
5. Claim and Recovery Management:
a) Timely submission of claims/recoveries against vendor for damage and lost in transit.
b) Issue invoice for claim/rec...