Job Description
Brief Summary
Join a dynamic team as a Customer Service professional, playing a crucial role in enhancing logistics and transportation operations. This opportunity offers the chance to engage with clients and manage delivery processes effectively.
Responsibilities- Serve as the primary point of contact for customer inquiries via phone and email, delivering prompt updates on shipment statuses.
- Plan and prepare job instructions for import and export trucking operations, including LCL/FCL.
- Coordinate local cargo collections and deliveries, ensuring a 100% on-time performance with warehouse teams.
- Liaise with various stakeholders, including depots and carriers, to ensure timely container movement and vessel status monitoring.
- Manage approvals and source external hauliers to facilitate the reuse of empty containers.
- Inspect and document container conditions; manage billing and refund processes for washing and damage ch...