Job Description
Responsibilities:
- Act as the primary point of contact for daily operations issues, inquiries, and technical support requests.
- Assist new customers through the onboarding process.
- Proactively identify potential challenges or areas for improvement and take corrective measures to ensure customer satisfaction and retention.
- Work closely with internal teams, such as sales, to create customized solutions and proposals that meet customer requirements.
- Deliver outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
- Spot opportunities to cross-sell additional products, services, or solutions based on customers changing needs and priorities.
- Ensure timely and accurate invoicing for customers while continuously optimizing the efficiency of the Accounts Receivable process.
- Oversee the timely and accurate verification of vendor invoices.
- Solve problems and...