Job Description
Job Description
Parts Operations Management
- Oversee and support the picking and issuing of parts for Service Engineers (SE), ensuring accuracy and alignment with job cards (FSO/WSO).
- Manage parts returns from SEs, including verification, system updates, and proper storage.
- Monitor ETA of parts for job cards and provide timely updates to the Customer Contact Center (CC) team.
- Track and pre-issue parts for assigned SEs (e.g., Leonardo, Benjie, Shawn) to ensure operational readiness.
- Parts availability analysis on a weekly basis
- Weekly and monthly reporting for aging, parts availability Parts planning for consumer & project requirements
Order Fulfillment & Process Management
- Process all online orders for Bosch and other eCommerce platform (e.g Shopee, Lazada), including system entry, picking, packing, and dispatch pr...