Job Description
A Warranty Planner role involves managing and processing product or service warranty claims, ensuring compliance and manufacturer policies, maintaining meticulous records, and coordinating planning and logistics with various internal teams to ensure timely customer service and resolution of issues. This includes accurately submitting and tracking claims, maintaining records, communicating with customers and internal teams, and coordinating repairs. Key skills include strong organizational and communication abilities, attention to detail, and proficiency with data entry and administrative software.
Responsibilities:
- System Process Management: Work with IT and business stakeholders to translate operational requirements into system solutions. To carry out User Acceptance Testing (UAT) to ensure system enhancements, new implementations, and process improvements meet business requirements and operational needs.