Job Description
Technical Support Associate – McKinley (Onsite)
Location: McKinley, Taguig City
Schedule: Shifting Schedule
Work Setup: Onsite
What Success Looks Like in This Role
In your first 30–60 days, you will:
Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism
Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail
Demonstrate strong communication and technical problem-solving skills
Consistently meet quality and productivity benchmarks set by the team
By 90 days, you will:
Independently manage technical customer concerns with minimal supervision
Maintain strong performance metrics (CSAT, AHT, QA scores)
Contribute to a positive and collaborative team environment
Key Responsibilities
Provide timely and accurate technical support ...
Location: McKinley, Taguig City
Schedule: Shifting Schedule
Work Setup: Onsite
What Success Looks Like in This Role
In your first 30–60 days, you will:
Confidently handle customer interactions related to telco technical concerns with accuracy and professionalism
Navigate systems and troubleshooting tools efficiently while maintaining high attention to detail
Demonstrate strong communication and technical problem-solving skills
Consistently meet quality and productivity benchmarks set by the team
By 90 days, you will:
Independently manage technical customer concerns with minimal supervision
Maintain strong performance metrics (CSAT, AHT, QA scores)
Contribute to a positive and collaborative team environment
Key Responsibilities
Provide timely and accurate technical support ...