Job Description
SPOC/Loss Mitigation Opportunity
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a SPOC/Loss Mitigation opportunity with a large mortgage servicing and financial institution. The SPOC/Loss Mitigation is responsible for below specific duties. Your specific duties will include:
- Serve as the Single Point of Contact (SPOC) for delinquent or high-value mortgage accounts.
- Maintain consistent borrower communication and provide guidance on available loss mitigation options.
- Contact borrowers to negotiate and implement loss mitigation solutions (loan modifications, short sales, deeds in lieu).
- Assist borrowers with account inquiries, payment options, and loan status updates.
- Manage inbound and outbound calls while delivering high-quality customer service.
- Evaluate borrower financial situations and recommend appropriate loss mitigatio...