Job Description
Maintain accurate guest profiles, including birthdays, anniversaries, preferences, and contact details.
Monitor daily reservation activity and ensure database records are complete and verified.
Use guest data to support personalization, auto-tagging, and marketing triggers.
Track booking sources and channels for reporting and performance analysis.
Assist in planning and executing targeted marketing campaigns with the marketing team.
Create personalized offers, newsletters, SMS campaigns, and promotional email communications.
Support upselling of events and online experiences through marketing channels.
Help develop and manage loyalty initiatives to increase repeat visits and guest retention.
Research competitor reservation systems, loyalty programs, and guest engagement strategies.
Prepare reports and insights on rese...