Job Description
Job level: Experienced
Work type: Permanent full-time
Role Overview
As Customer Engagement Specialist , you’ll play an important role in supporting operational excellence across Genesis’ LPG business. This role is all about connecting people, solving problems and improving the way we work.
Responsibilities
- Act as the key escalation point for complex LPG customer and operational issues across Genesis teams.
- Take ownership of delivery issues, compliance concerns, customer complaints and property damage incidents, working across teams to drive timely and effective outcomes.
- Identify recurring pain points, process gaps and customer experience themes, turning insights into improvement opportunities.
- Support operational initiatives, working groups, communications and process change activity across LPG.
- Help simplify, automate and improve workflows, reporting tools, documentation and operati...