Job Description
Luggage & Door Supervisor
Mandarin Oriental Punta Negra, Mallorca is looking for a Luggage & Door Supervisor to join our Concierge team.
About the Job
As Luggage & Door Supervisor, you will be responsible for greeting and assisting guests upon arrival and departure, handling their luggage and any belongings with efficiency and care.
Key Responsibilities
- Supervise, motivate, and guide the Luggage Porters and Door team daily
- Conduct daily briefings to communicate occupancy, VIP arrivals, group movements, and special requests
- Oversee and execute secure handling, accurate tagging, storage, and delivery of guest luggage in adherence to security standards
- Manage guest traffic flow at hotel entrances, coordinating vehicles, taxis, and private transport
- Support inventory control of luggage carts, tags, umbrellas, and entrance equipment
- Assist management with team performance revi...