Luxury Guest Experience Lead

A luxury hospitality organization seeks a Guest Relations Manager to oversee guest satisfaction at Rixos Premium Saadiyat Island, UAE. The ideal candidate must have extensive knowledge of luxury service standards and proven leadership abilities in guest relations. Responsibilities include supervising staff, handling guest complaints, and ensuring exceptional service is delivered consistently. This full-time role requires familiarity with Opera PMS and strong emotional intelligence, along with proficiency in English and the ability to adapt to diverse situations.
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