Job Description
AHS, a leading luxury real estate developer, is seeking an experienced and strategic Head of CRM to lead the customer relationship management function within the organization. This role is critical in driving customer engagement, retention, and satisfaction through effective CRM strategies, data analysis, and team leadership. The ideal candidate will have a strong background in CRM systems, marketing automation, and analytics, with a passion for enhancing client experiences in the luxury real estate sector.
Key Responsibilities
- Essential Requirements
- Proven leadership experience in CRM, Customer Experience, Client Relations, or Customer Success functions.
- Strong expertise in Salesforce CRM, including system administration, reporting, workflow automation, dashboard management, customer segmentation, and user adoption.
- Demonstrated experience managing the complete customer lifecycle, from reservation and sales support throu...