Job Description
Details:
Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking M365 L2 Engineer to perform technical support activities key to delivering Microsoft 365 Services to customers according to specific agreements with them.
This role operates under 24x7 rotating shifts schedule with 8 hours shifts.
Job Responsibilities
Monitor and analyze Office 365 environments and services to maintain service quality in line with Stefanini values and client agreements.
Collaborate with other support teams (Service Desk, Infrastructure, DevOps, etc.) to ensure seamless, end-to-end service delivery.
Provide Level 2 technical support for Microsoft 365 services including:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Azure AD / Entra ID
Repor...