💼 Full-Time Position

Machine Learning Engineer, Amazon Customer Service

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Amazon Development Centre Canada ULC
📍 Vancouver, British Columbia, Canada
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Location
Vancouver, Canada
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Posted
June 24, 2026
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We are looking for a Machine Learning Engineer on the Data Intelligence team which is part of Amazon Customer Service (CS) team, you will design and build robust, scalable AI/ML systems and infrastructure. You'll architect end-to-end AI pipelines for model training, evaluation, and deployment, implement secure and efficient data processing solutions, and develop production-grade AI services including generative AI, large language models (LLMs), and intelligent agent systems. Additionally, you'll build infrastructure that supports the complete lifecycle of AI models - from experimentation and development to production deployment and monitoring.

You'll work with cross-functional teams (e.g., scientists, product managers, data engineers) to create enterprise-scale AI/ML systems that handle high-volume inference workloads, implement comprehensive model and AI governance frameworks, and build scalable AI-powered products that power critical business capabilities.

If you en...