Job Description
Job Summary
As a Machine Monitoring Specialist, you will be the frontline expert in leveraging John Deere Connected Support™ tools to proactively monitor, diagnose, and support customer machines. Your role ensures maximum uptime, improved productivity, and enhanced customer satisfaction by identifying issues before they become problems.
Essential Functions
- Remote Monitoring & Diagnostics
- Use Service Center telematics to monitor machine health and performance
- Analyze diagnostic trouble codes and performance data from connected machines
- Utilize Service ADVISOR™ Remote to perform remote diagnostics and software updates
- Expert Alerts & Preventative Action
- Respond to Expert Alerts generated by John Deere’s central Machine Health Monitoring Center
- Coordinate with service technicians to ensure timely and accurate repairs
- Ensure the correc...