Job Description
Position Description
Highly skilled Production Support Engineer with Site Reliability Engineering (SRE) expertise, responsible for ensuring the availability, stability, performance, and resiliency of mission‑critical mainframe‑based payment systems. The engineer will provide deep production support, proactive monitoring, incident management, and reliability improvements for high‑volume, low‑latency payment platforms. This hybrid role requires presence in the office at least 4 days per week.
Responsibilities
Production Support & Reliability
- Own 24x7 production support for mainframe‑based payment applications, ensuring high availability and minimal downtime.
- Monitor system health, performance, and capacity using enterprise monitoring tools; proactively identify and mitigate risks.
- Act as an L2/L3 support engineer for critical incidents, performing root cause analysis and driving permanent fixes.
- Lead and supp...