Job Description
What’s the role all about?
The Renewal Account Manager (RAM) will be accountable for the retention of an assigned portion of our customer base. Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.
The role involves engagement and coordination with direct customers, resell partners, Partner Success, Partner Executives, Technical Account Managers, and Account Executives with respect to contract renewals and negotiations of these renewals.
How will you make an impact?
- Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
- Engage directly with our direct clients or with our partners to understand their goals and desired outcomes for contract renewals, ensurin...