Job Description
Major Incident & Escalations Manager – NSC Global
Join to apply for the Major Incident & Escalations Manager role at NSC Global .
Key Competencies
- Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups
- Influence – Ensure regular interaction with management and may influence immediate colleagues and liaise with other teams as and when required
- Co‑ordination – Work with off‑shore and on‑shore teams across service desk management, technical resolver groups, problem management, and service managers to deliver seamless service
- Complexity – Analyze trends and ensure consistent reporting as per client requirement from an end‑to‑end Major Incident Management perspective
- Business skills – Demonstrate ability to use app...