Job Description
Cognizant is looking for an experienced Incident Manager for our fast-growing business area. An ideal candidate, someone who is a problem-solver, idea-maker and a high-energy individual. If you meet our background requirements and are looking for an opportunity to be rewarded for your skills and expertise, this is an ideal opportunity for you!
Experience Level: Minimum 3 - 15 years of Experience
Job Description:
Job Summary:
The Incident Manager will oversee the resolution of IT incidents, ensuring minimal disruption to business operations. This role requires expertise in ITIL and ITIL V4 frameworks, with a focus on managing incidents efficiently in a hybrid work model and rotational shifts.
Responsibilities:
- Monitor and manage IT incidents to ensure timely resolution and minimal impact on business operations.
- Coordinate with cross-functional teams to identify root ca...