Job Description
Role: Major Incident Manager
Location: Mexico (Hybrid - 3 days/week from office)
Duration: 15 months
Job Summar
y We are seeking an experienced and proactive Incident Manager to lead the management and resolution of IT service disruptions and critical incidents. The Incident Manager will be responsible for coordinating cross-functional teams, minimizing business impact, ensuring timely communication with stakeholders, and driving continuous improvement through post-incident analysis and process optimization
. Key Responsibilitie
s Incident Managemen
t Lead the end-to-end management of major incidents and service disruptions . Coordinate technical teams, vendors, and stakeholders during incident resolution . Ensure incidents are prioritized, escalated, and resolved according to agreed Service Level Agreements (SLAs) . Act as the primary point of contact during high-severity incidents . Facilitate incident bridge calls and pr...