Job Description
We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. You will command incidents from detection through restoration, ensure crisp executive communications, drive cross-technology recovery, and influence decisions that directly impact operational stability.
What you'll do:
- Lead and coordinate major incidents across infrastructure, applications, middleware, cloud, EUC, network, identity, data, and third parties
- Establish and manage incident command structure, including team roles, bridge calls, and communications, ensuring clear ownership and rapid triage
- Drive restoration by coordinating technical SMEs, vendors, and operations teams; remove blockers and manage dependencies
- Maintain operational discipline by tracking timelines, actions, risks, and decisions; provide real-time updates to senior management...