Job Description
CTG is seeking an experienced ManageEngine Consultant with deep ITIL expertise to evaluate our current ManageEngine environment, identify opportunities for optimization, and implement workflow and automation improvements. This role is ideal for a consultant who thrives on transforming IT operations, improving service delivery, and enabling automation-driven efficiency.
**Key Responsibilities**
+ **Environment Assessment** - Conduct a comprehensive review of the current ManageEngine deployment, including configuration, integrations, modules in use, and alignment with ITIL best practices.
+ **Process & Workflow Analysis** - Evaluate existing ITSM workflows (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, etc.) to identify inefficiencies, bottlenecks, and improvement opportunities.
+ **ITIL Alignment** - Map current processes to ITIL standards and recommend enhancements to improve maturity, consistency, and compliance.
+ **Automation Design**...
**Key Responsibilities**
+ **Environment Assessment** - Conduct a comprehensive review of the current ManageEngine deployment, including configuration, integrations, modules in use, and alignment with ITIL best practices.
+ **Process & Workflow Analysis** - Evaluate existing ITSM workflows (Incident, Problem, Change, Asset, CMDB, Request Fulfillment, etc.) to identify inefficiencies, bottlenecks, and improvement opportunities.
+ **ITIL Alignment** - Map current processes to ITIL standards and recommend enhancements to improve maturity, consistency, and compliance.
+ **Automation Design**...