Job Description
We are looking for a full‑time PS Managed Services Engineer. As a PS Managed Services Engineer, you will be responsible for handling and submitting service requests or incidents for Managed Services Clients.
Responsibilities
- Acts as a primary point of contact in submitting a Service Request or Incident ticket for Managed Service Clients
- Process designated Service Requests for password resets, profile changes, and authentication via the designated admin application
- Conduct remote probing and troubleshooting for Managed Service Clients’ designated application or hardware‑related issues
- Assign tickets to secondary and senior levels of support for any unresolved issues within the scope under knowledge‑based resources
- Collaborate with service partners (e.g., Avaya) for any hardware defects based on the recommendation from resolver groups
- Manage Service Level of support cases created with Service Partners
- Proces...