Job Description
Overview
A luxury 5‑star lodge located within a premier private game reserve is seeking a dynamic, multiskilled Management Couple to oversee lodge operations, elevate guest experience, and maintain exceptional service standards. This role is ideal for a passionate, hands‑on couple with strong hospitality, guiding, and operational expertise.
Role Breakdown
HER: Lodge Manager
- Guest Services
- Manage reservations, check‑ins, and check‑outs efficiently.
- Create a warm, welcoming environment for all guests.
- Maintain high guest satisfaction by addressing concerns promptly.
- Coordinate special occasions, bush delights, and holiday experiences.
- Staff Management
- Supervise and support lodge staff.
- Create schedules, assign duties, and monitor performance.
- Manage leave applications, gate passes, and staff visitors.
- Lead by example with professionalism an...