Job Description
Job Description
Able to lead and manage a team that provides utmost customer service to our clients by meeting agreed SLAs across the defined aftersales service. Ensure the team is fully engaged and aligned with the identified metrics and KPIs.
Preferred skills
- Strong leadership and managerial skills.
- Operations management skills.
- Effective communication skills.
- Staff development skills.
- Customer service skills.
Qualifications
- College graduate with a degree in a business or statistics course.
- At least 5 to 10 years of managerial and operations experience in the insurance industry.
Responsibilities
- Able to manage work demands to achieve operational goals.
- Effectively manage change in a fast paced environment.
- Ensure SLA and KPI goals are achieved.
- Able to develop and upskill team members.
Job Category: Customer ...