💼 Full-Time Position

Manager - Business Channels (Customer Service & Operations)

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Hong Leong Bank Berhad
📍 Ampang Jaya, Selangor, Malaysia
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Location
Ampang Jaya, Malaysia
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Posted
June 27, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

If you are looking to excel and make a difference, take a closer look at us…

Responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from customers during peak periods. Approves high value transactions for junior staff. Will manage subordinate Tellers and CSEs daily activities. Executes back office processing and control functions when not directly serving customers or managing staff.

Key Responsibilities and Accountabilities

Functional (job responsibilities)

  • Ensure internal control and compliance are not compromised.
  • Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
  • Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
  • Staff Capacity plan...