Job Description
WHO WE ARE Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE We are looking for a Capacity and Workforce Planning Architect with strong experience in workforce management, demand forecasting, and SLA performance management. This role operates strictly under the direction of the Director – Process Excellence and is responsible for building capacity models, forecasting insights, and workforce analytics that enable stable service delivery, SLA adherence, and inform...