💼 Full-Time Position

Manager, Complaint Management.

🏢
PCCW
📍 Hong Kong, Hong Kong, Hong Kong
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Location
Hong Kong, Hong Kong
📅
Posted
June 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Manager, Complaint Management

Responsibilities:


As the Manager of Complaint Management team, you will assist to lead a dedicated team to effectively handle and resolve customer complaints related to eMPF from various channels.

  • Oversee and conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.

  • Direct and monitor the daily operations of the customer complaint team, providing guidance and support to ensure the high performance of team members.

  • Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues.

  • Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth a...