Job Description
MANAGER, CUSTOMER EXPERIENCE AND COMMUNITY ENGAGEMENT
Title Description: AVIATION
Date Posted: 3/3/2026
Deadline: Until Filled
Job Number: 042-26-N
Branch:
Salary: $61,825 - $92,738
Union Status: NON-REPRESENTED
WORK OBJECTIVE: This position supports the Director of Aviation in planning, monitoring, and marketing the operational effectiveness and innovation of the aviation division in conjunction with customer facing aspects of the 10-year Strategic Plan. Responsible for customer service and landside customer experience initiatives for the NFTA at both Buffalo Niagara International and Niagara Falls International Airports. An employee in this classification performs a variety of important duties in developing and carrying out departmental programs, including the exercise of independent judgment in the establishment of initiatives in a way that supports the Authority’s social responsibi...
Title Description: AVIATION
Date Posted: 3/3/2026
Deadline: Until Filled
Job Number: 042-26-N
Branch:
Salary: $61,825 - $92,738
Union Status: NON-REPRESENTED
WORK OBJECTIVE: This position supports the Director of Aviation in planning, monitoring, and marketing the operational effectiveness and innovation of the aviation division in conjunction with customer facing aspects of the 10-year Strategic Plan. Responsible for customer service and landside customer experience initiatives for the NFTA at both Buffalo Niagara International and Niagara Falls International Airports. An employee in this classification performs a variety of important duties in developing and carrying out departmental programs, including the exercise of independent judgment in the establishment of initiatives in a way that supports the Authority’s social responsibi...