Job Description
Job Description
We are seeking a detail‑oriented Customer Experience Manager to support our Customer Experience Team. The ideal candidate will work closely with stakeholders to analyse customer insights, identify trends, and develop data‑driven recommendations to enhance customer satisfaction and engagement.
Strategic Responsibilities
- Lead CX transformation and implementation across selected business units, driving cultural and structural improvements that elevate customer‑centricity.
- Develop and execute the strategy and roadmap, ensuring alignment with business priorities and measurable outcomes.
Operational
- Establish and enhance customer feedback mechanisms – including surveys, mystery shopping, and customer interviews – to capture actionable insights.
- Analyse and interpret Voice of Customer (VoC) data to identify key pain points, opportunities, and trends, and communicate findings effectively to leader...