Job Description
Role Title: Manager – Customer Order & Creation Management
Function: COCM
Role Summary: The Manager – COCM leads the overall customer order creation function, ensuring governance, quality, and operational efficiency across all enterprise customer orders. This role oversees multiple teams, drives strategic improvements, and ensures seamless alignment between Sales, Quote Owners, Delivery, and Billing to achieve exceptional customer experience and operational readiness.
Key Responsibilities
✅ Leadership & Strategic Oversight
- Manage end‑to‑end Customer Order Creation function with multiple team leaders and operational units
- Define KPIs, SLAs, and governance controls for order management
- Build a culture of accountability, quality, and continuous improvement
✅ Commercial Governance & Risk Management
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