Manager Customer Relationship Management

Tasks

• Develop, lead, motivate and empower the Customer Relationship Management Team within the Marketing team
• Plan,develop and manage an inhouse Customer Interaction Centre to strengthen luxury positioning and create customer excitement across virtual touchpoints
• Plan and execute initiatives that foster customer excitement, satisfaction, and brand loyalty through customer delight across all digital and physical touchpoints to create a seamless channel integration and a consistently unique brand experience for customers, prospects, and fans
• Support the Sales Funnel Management process by pre-qualifying new leads generated online in close collaboration with Sales staff and maintain the CRM system with lead, customer, and vehicle data
• Ensure that all customer information and data are fed into the CRM system, enrich it wi...