Job Description
Semrush is a brand visibility platform, empowering marketers to command their online presence and create measurable impact. We unify SEO authority and AI visibility, so brands are found, cited, and chosen everywhere search happens. That’s how Semrush gained the trust of over 28 million users—from scaling startups to Fortune 500 companies.
About The Role
As the Manager, Enterprise Customer Success, you will lead a team of Customer Success Managers who work with the highest paying cohort of enterprise customers. They are focused on renewing and growing Semrush’s critical enterprise customer segment. You will be responsible for leading, coaching, motivating, and holding your team accountable to meet and exceed their individual targets (NRR, TCV improvement, on-time renewals, and driving growth in partnership with Sales.
You will collaborate with other teams to implement new processes, training sessions, and ways of working to improve the overall customer ex...