Job Description
About the job
Role Purpose
The Customer Success, Manager- PH is responsible for owning end-to-end customer experience across Teleport's PH cargo network.
The role ensures customer retention, process discipline, escalation control, and service consistency across all locations, while freeing Sales and leadership teams from daily firefighting.
Why This Role Is Critical
- Teleport operates across multiple stations and regions in PH
- Customer handling, escalations, and coordination are currently fragmented
- Sales teams are heavily involved in service firefighting, impacting growth
- Leadership bandwidth is consumed by coordination instead of strategy
This role establishes clear ownership, structure, and governance for customer success.
Requirements
Key Responsibilities
- Multi-Location Leadership
- Lead Customer Success governance across...