Job Description
**Manager Customer Support Operations**
Manager Customer Support Operations
As Manager Customer Support Operations, you will be responsible for leading and integrating the Service Desk team and the Strategic Customer Support team under one consolidated leadership structure.
You will manage and develop the supervisors of both teams and ensure operational excellence, scalability, and a consistent, high-quality customer experience across all support channels.
This is a role with a strong focus on strategy, tactical execution, and continuous improvement, where you will leverage synergies between teams, optimise processes, and drive efficiencies while keeping the customer at the centre of everything you do.
RESPONSIBILITIES
+ Lead, coach, and develop the supervisors of the Service Desk and Strategic Customer Support teams, including performance management, talent development, succession planning, and capability building.
+ Own the end...
Manager Customer Support Operations
As Manager Customer Support Operations, you will be responsible for leading and integrating the Service Desk team and the Strategic Customer Support team under one consolidated leadership structure.
You will manage and develop the supervisors of both teams and ensure operational excellence, scalability, and a consistent, high-quality customer experience across all support channels.
This is a role with a strong focus on strategy, tactical execution, and continuous improvement, where you will leverage synergies between teams, optimise processes, and drive efficiencies while keeping the customer at the centre of everything you do.
RESPONSIBILITIES
+ Lead, coach, and develop the supervisors of the Service Desk and Strategic Customer Support teams, including performance management, talent development, succession planning, and capability building.
+ Own the end...